097: Please call Client REP
990: There is no relationship defined in the EDI Profiles between the Transmitter in the ACR/GS and the Carrier in the M01/M10 records.
对应的SCAC应该是刚申请的吧,可能是这个SCAC没有在CBP那签服务商发送协议(LOI)
这个需要联系那个CBP给你们开户的邮件。通常这个事是代理给你们注册的资质, 找他们就可以了。